Privacy policy
Last updated on 25/06/2024.
Personal information
International Cookware, a company with share capital of 26,169,760 euros, headquartered in France at Châteauroux (36000) - 85 allée des Maisons Rouges, registered in the Châteauroux Trade and Companies Register under number 399 311 315 (hereinafter referred to as "IC") collects personal data from users (hereinafter referred to as "Customer(s)") of the website www.pyrex.eu (hereinafter referred to as the "Site").
The personal data collected on this Site is processed, automatically or otherwise, by IC. This processing is subject in particular to the French Data Protection Act no. 78-17 of January 6, 1978, as amended, and to the General Regulation on the Protection of Personal Data no. 2016/679 (hereinafter referred to as "RGPD").
The information collected is recorded in the customer file, which has been declared to the CNIL (n° 1672800).
This personal data protection policy (hereinafter referred to as the "Policy") describes how IC, as data controller, processes the personal data of its Customers.
IC collects, stores and processes personal data concerning Customers when they use the Site. The purpose of this Policy is therefore exclusively to manage the processing of data collected directly on the Site and to describe the manner in which the personal data of the Site's Customers is collected and processed by IC.
This Policy may be amended from time to time, in particular to reflect any changes in the way in which IC processes and collects Customer data on the Site. The date of any updates will be specified at the top of this Policy.
Data controller
The personal data provided by the Customer when registering for certain sections of the Site are intended exclusively for IC (Data Controller), which determines the purposes and means of their processing and which may transfer them to its service providers (data processors). Data processing by these subcontractors is always limited to the purposes defined by IC.
Purposes of processing
The purpose of data processing is to enable users of the Site to benefit from the Site's services and events, in particular thematic offers and content. This processing by IC is necessary for the administration of its Site, the performance of its services, the promotion and sale of its products, correspondence with its Customers and invoicing. This processing is also necessary to enable IC to comply with its legal obligations and to meet certain legitimate management interests.
These purposes are detailed below:
- Processing carried out for the performance of contractual obligations
The processing of personal data is necessary for the performance of the contract between the customer and IC. In general, the personal data collected for the purposes of distance selling is mandatory for the confirmation and validation of the Customer's order, as well as its follow-up and dispatch; without it, the Customer's order cannot be processed.
Unless otherwise specified on the form, the various fields on the form during the order process are mandatory data to be completed by the Customer in order to enable the order to be placed. This data enables IC to improve its communications and services to the Customer. This data may be transmitted to IC's service providers for the sole purpose of the proper execution of the order, and in particular its payment and delivery, depending on the options selected by the Customer at the time of ordering. The provision of personal data also enables IC to communicate with the Customer concerning his/her account or the contractual relationship between IC and the Customer (for example, to inform the Customer of modifications to the Site, the Policy or updates).
The following purposes are thus targeted:
▪ Customer account, shopping cart and order management
▪ Management of delivery
▪ Management of payment
When the Customer makes a payment on the Site, payments are secured by our banking service provider: the Customer's credit card details are encrypted using SSL protocol and are never transmitted unencrypted over the network. No banking data is stored by IC. Banking transactions are carried out directly between the Customer and IC's banking service provider. Payment can also be made by Paypal account. If the Customer has a Paypal account, payment will be made using the process set up by this company: payment using the email address and password provided when the Paypal account is created. All of the customer's bank details are collected solely by our certified payment service provider, which guarantees payment security.
▪ Customer relationship management by téléphone or email, service follow-up afterèservice, product returns and refunds
- Processing carried out on the basis of legal obligations
IC uses the customer's personal data to meet its legal obligations and/or defend its interests in court, in particular for the purposes of :
▪ Proof of payments transactions
▪ Legal or administrative requirements relative to IC, its insurers' requirements, or audit purposes
▪ Management of request of exercise of the rights of the persons concerned
- Processing based on customer consent
The Customer has agreed to the processing of his/her personal data by IC by means of express consent (opt-in), in particular when :
▪ The creation of his Customer account
▪ Acceptance of cookies in order to offer targeted content and advertising adapted to your interests, make measurements to improve exprience and share on social media
▪ Registration to the newsletter
▪ Participation in competitions
Customers may withdraw their consent at any time using the unsubscribe link included in all commercial communications.
- Processing carried out on the basis of legitimate interests
IC has a business interest in processing Customer data that is justified, balanced and does not tend to infringe on the Customer's privacy. Where the processing carried out by IC is based on its legitimate interest, the Customer may object to such processing if his interests or fundamental freedoms are found to prevail over the legitimate interests of IC.
Such processing may be carried out in the context of :
▪ Commercial prospection towards Customers in order to advertize IC products
▪ Satisfaction survey in order to improve IC services
▪ Organize commercial events to increase Customers loyalty
▪ Fighting fraud during order payment
▪ To manage product reviews in order for IC to improve goods and services
▪ From registration of exchanges between customer service and the customer by phone in order to improve customer service
▪ Statistical analysis management in order to improve IC services
▪ Management of social media for advertising purposes of IC products and customer service
▪ Customer dispute management for the defense of IC in court
Collected data
▪ Identification data (name(s), email, phone number, billing and delivery address)
▪ Site username(s) and password(s)
▪ Information relating to purchases and orders and chosen means of payment
▪ Data of electronic identification available on or from the customer's computer, such as "cookies" or "IP" addresses.
The customer's personal data is collected when the customer creates a customer account on the Site, registers on the Site and gives explicit consent to receive newsletters and commercial communications, places an order on the Site and proceeds to payment, contacts customer service.
Data not collected
IC does not process data relating to the racial or ethnic origins, political or religious opinions, philosophical beliefs or trade union membership, the processing of genetic data, or the life or sexual orientation of the Customer.
As the Site is intended for adults, IC does not wish to collect or process personal data relating to children under the age of sixteen (16). If it appears that data from children under the age of sixteen (16) has been transmitted to IC via the Site or by telephone, IC will not be able to process the order unless it has confirmation from the holders of parental authority. In any event, parents or guardians may object by contacting IC by e-mail at the following address: dataprotectionofficer@lmfv.fr .. Children who were minors at the time their personal data was collected may have it deleted as soon as possible at the same address.
Data security
IC takes the necessary technical and organizational security measures with respect to its employees and requires its data processors to guarantee the confidentiality of personal data and to protect it against accidental or unlawful destruction, modification, disclosure or unauthorized access, in accordance with applicable regulations.
Data transfer
Customer data may be transferred to certain data processors located outside the European Economic Area. On the occasion of this transfer, Customer data is stored in compliance with legal protection and security obligations, in accordance with applicable European regulations (RGPD). In the event of a transfer, IC requires its subcontractors to provide sufficient guarantees on the implementation of appropriate technical and organizational measures in order to achieve the requirements of European regulations and the protection of Customer data, including, where necessary, through the use of model contractual clauses provided by the European Commission pursuant to the RGPD or through any other valid transfer mechanism that may be put in place in the future. In the event of the cessation of data subcontracting or after the end of processing, IC requires its subcontractors to destroy or return the data immediately with a prohibition on retaining a copy, unless otherwise provided by the law applicable in the territory where the subcontractor is established.
IC also undertakes not to sell the Customer's personal data to partner brands for commercial purposes. The Customer's personal data remain the exclusive property of IC.
In order to fulfill the above-mentioned purposes, IC discloses personal data only to :
- Entities of the Group LA MAISON FRANCAISE DU VERRE ("LMFV")
Only authorized personnel of the LMFV Group (i.e. any entity, whatever its form, of which LA MAISON FRANCAISE DU VERRE (882 622 897 R.C.S. Châteauroux) holds, directly or indirectly, shares in capital or voting rights) whose activity justifies access to information, for purposes of internal audit, management of customer relations, including in particular management of customer information contained in the customer file, management of customer commercial relations, management of customer orders and after-sales claims/files, management of promotional operations and campaigns, improvement of IC-customer relations, management of purchases and payments, is entitled to access customer data.
Below is a list of LMFV Group entities that may be authorized to process your personal data for the associated purposes:
New Duralex International
7 rue du Petit Bois
45380 La Chapelle-Saint-Mesmin
892 108 663 RCS Orléans
Purpose of processing:
- Accounting processing
- Email routing and database hosting
- Subcontractors
Service providers and subcontractors carry out services according to the instructions and on behalf of IC only, in particular in the context of payment and delivery of the order.
IC also uses commercial and technical subcontractors to whom data may be temporarily and securely transmitted, such as :
▪ Colissimo for order delivery
▪ DHL for order delivery
▪ Mondial Relay for order delivery
▪ Klaviyo for e-mail routing and customer relationship management (CRM)
▪ service providers who assist IC à provide IT services, for database managementées and related software and applications.élative software and applications.èeées des Clients pour réaliser les tâches demandedées.
- Third parties to IC
In the event of restructuring, reorganization or transfer, in any form and for any reason whatsoever (in particular sale of goodwill, dissolution, liquidation, merger, etc.) of LMFV Group entities.
- Other third parties
IC may share Customers' personal data with other third parties only if (a) IC is compelled to do so by virtue of its legal obligations or (b) if the sharing is lawful under applicable law.
Customer personal data may also be shared with certain regulated professions, such as lawyers, notaries and auditors, as part of the execution of their mandate or directly with judicial or administrative authorities in application of legal provisions.
Consent to processing
By giving their explicit consent (checkbox, voluntary registration, order), Customers may also receive information and offers by electronic mail (emailings and newsletters) issued exclusively by the Site Editor. The Customer may unsubscribe at any time. No use is made of this information without the Customer's consent (checkbox or voluntary registration), and it is neither transferred nor sold, unless the Customer expressly agrees to its transmission to the Site's partners.
Compulsory information is clearly identified (error message) when the Customer registers for one of the Site's sections. Optional information is used to get to know the customer better, so that we can offer content and services that meet his or her expectations as closely as possible.
Cookies
The Site uses techniques to collect information when the Customer publishes content or to track browsing patterns on the Site, in particular through the use of "cookies". A "cookie" is a file deposited in a dedicated area of the Customer's terminal (computer, tablet, cell phone or any other device optimized for the Internet), when the Site is consulted, enabling navigation to be tracked. Some cookies are essential for use of the Site, while others enable content displayed to be optimized and personalized. Some cookies may be used to store the contents of a shopping cart, others to record browsing parameters.
The aim of these techniques is to better understand the user's expectations and to improve the services offered, in particular to avoid the need for customers to reconnect, and to offer them more relevant themes or information.
The Publisher may use the information gathered in this way for analysis and research purposes, either internally in order to better meet the expectations of its users; or on behalf of external partners, in exclusively statistical, anonymous and non-identifiable form. Customers are free to refuse the installation of cookies by modifying the settings of their Internet browser. However, the Site cannot be held responsible for the consequences of these settings, in particular the limitation or deactivation of certain functionalities based on these techniques.
The different types of cookies are described below:
- Functional cookies
These are cookies that are essential for browsing the Site, enabling you to use the Site's main functions and secure your connection,
such as :
▪ implementation of security measures on the Site
▪ to facilitate browsing by recording browsing preferences, connection identifiers, or the content of an order
▪ adapting the presentation of the Site to the Customer's terminal (resolution, etc.).
They also enable customers to access reserved and personal areas of the Site directly, using identifiers or data previously entrusted to them by the customer.
Functional cookies are not subject to customer consent.
- Analytical cookies
These cookies enable IC to track the use and performance of the Site, and to compile statistics and volumes of visits to and use of the various elements of the Site. These cookies collect information on customer behavior on the Site by analyzing URLs (where visitors come from, which banners they click on, who directed them to the Site), as well as the times of visits.
In particular, these cookies enable us to:
▪ Establish statistics concerning traffic of the Site (number of visits, pages viewed, etc.) and to compile reports and statistics concerning the use of the various elements (sections and content, navigation path)
▪ Improve the Site in consequence
▪ To gain a better understanding of the products and services that our customers prefer, in order to offer them more personalized communications and/or content.é on the Site
▪ to detect potential navigation difficulties
These cookies require the customer's prior consent to be stored on his or her terminal.
Deleting analytical cookies does not prevent browsing on the Site.
- Marketing cookies
These cookies help IC to adapt its advertising on its Site.
In particular, these cookies make it possible to :
▪ Limit the number of timesù Customers see an adé or offer
▪ Display adsés adaptées aux centers d'intérêon the Site or outside the Site, depending on the navigation of their terminal on the Site (publicité personalizedée), with their prior consent.éalable et en fonction des données à characterèprovided by Customers à IC
▪ Fight against click fraudés'éditeurs prétendant réaliser une audience publicitaire supérieure à theéalité)
These cookies require the customer's prior consent to be deposited on their terminal.
Deleting marketing cookies does not prevent browsing on the Site.
With the exception of functional cookies, the recording of a cookie on a terminal depends on the user's choices, which he or she may freely express and modify at any time.
Users can configure their browser to accept or reject cookies on their terminal, either globally or on a cookie-by-cookie basis.
Each browser is configured differently to manage cookies and user choices. Each browser has its own cookie management system, described in the browser's "Help" menu, where you can find the information you need to modify your cookie preferences.
For further information on cookies and browser settings, please consult the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
Retention period
Personal data will be kept for as long as is necessary for the purposes for which it was collected:
- For a period of three (3) years from the customer's last activity on the Site or on one of IC's electronic communication media (e.g. clicking on a link in a newsletter or emailing);
- In the event of an order, this period is extended to ten (10) years, in order to keep a history of orders (Products purchased, invoicing) and due to the warranty period of the Products (this data may be deleted at any time upon simple request by the Customer);
- For a period of thirteen (13) months for "cookies";
- If the Customer has expressly consented to receive commercial prospecting, IC retains the Customer's personal data until the Customer unsubscribes or until the Customer requests IC to delete the data.
Notwithstanding the above, the retention period may be different if: (i) the Customer exercises his/her right to delete data concerning him/her, under the conditions described below; (ii) a longer retention period is authorized or imposed by virtue of a legal or regulatory obligation. In the event of legal action, data may be retained until all legal remedies have been exhausted, after which it will be deleted or archived to the extent permitted by law. In particular, the customer's personal data may be archived in order to meet IC's accounting and tax obligations, such as the obligation to keep invoices for 10 years (article L.123-22 of the French Commercial Code). For any clarification concerning the data retention period, the Customer may contact the Data Protection Officer using the contact details given below under the heading "Exercise of rights".
Exercise of rights
In accordance with the French Data Protection Act of January 6, 1978, as amended, and the RGPD, the Customer has the right to access, modify, rectify and delete data concerning him or her. The Customer also benefits from a right of opposition, a right to limitation of processing and portability of personal data. For processing based on consent, the Customer may withdraw consent at any time.
More specifically, the Customer has the right to :
▪Right of accessThe Customer may obtain information concerning the processing of his/her personal data, as well as a copy of his/her personal data.
▪Right of rectification If the customer considers that his/her personal data is inaccurate or incomplete, he/she may request that it be amended accordingly.
▪Right to erasure Right to erasure: customers may request that their personal data be erased to the extent permitted by law.
▪Right to limit processing The customer may request the limitation of the processing of his/her personal data.
▪Right to object Right to object to the processing of personal data: Customers may object to the processing of their personal data for reasons relating to a specific situation. The Customer has the absolute right to object to the processing of his/her personal data for the purposes of commercial canvassing, including the profiling associated with such canvassing.
▪Right to data portability Where this right applies, the customer has the right to have personal data supplied to IC returned to him or, where technically possible, transferred to a third party.
▪Right to define directives concerning the conservation, deletion or communication of their personal datato be applied after his or her death.
▪Right to withdraw consent Right to withdraw consent: if the customer has given his consent to the processing of his personal data, he has the right to withdraw his consent at any time via the unsubscribe link, which will not affect the legitimacy of the processing operations carried out prior to the withdrawal of his consent.
To exercise these rights, to ask any questions concerning the processing and to obtain communication of the information concerning him/her, the Customer must send a simple request accompanied by proof of identity by post or e-mail to the following respective address: International Cookware | Le Délégué à la protection des données, 85 allée des Maisons Rouges, 36000 Châteauroux | FRANCEdataprotectionofficer@lmfv.fr.
The customer also has the right to lodge a complaint with the CNIL, the competent supervisory authority in France.