Terms of sale

Updated on 27/02/2025

The French version of these General Terms and Conditions of Sale constitutes the definitive legal version. Translations into other languages, notably English and Spanish, are for reference purposes only.

Preamble

These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") govern relations between International Cookware, a simplified joint stock company with capital of 26,169.760, whose registered office is located in France at Châteauroux (36000) - 85 allée des Maisons Rouges, registered with the Châteauroux Trade and Companies Register under number 399.311 315 (hereinafter referred to as "IC") and any individual or legal entity acting as a consumer or non-professional within the meaning of French law and case law (hereinafter referred to together as "Customer(s)") wishing to purchase Pyrex® brand products (hereinafter referred to as "Product(s)") on the website www.pyrex.eu (hereinafter referred to as the "Site").

The Customer acknowledges having read, at the time of placing an order on the Site, these GTCS and expressly declares accepting them without reservation. The Customer declares and acknowledges that, in placing an order for Products on the Site, he/she is acting for purposes that do not fall within the scope of his/her commercial, industrial, artisanal or liberal activity. The Customer further declares that he/she is of legal age or, where applicable, an emancipated minor, and that he/she has full legal capacity to contract.

The GTCS shall prevail over any other general or special conditions not expressly and previously approved by IC.

IC reserves the right to adapt or modify the GTCS at any time. In this case, the applicable conditions will be those in force at the date of the order by the Customer. The date on which the GTCS were updated is indicated on the GTCS.

1/ Geographical area

Products ordered on the Site may be shipped to the following European Union countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden.

2/ Products

IC markets, in particular, Products under the Pyrex brand®, a brand owned by Corning Incorporated, which has granted a license to IC for a specific territory, binding on both IC and Customers (see article 9/ Compliance with economic sanctions - Anti-corruption - Sales and resale territory).

The Products offered are those shown in the catalog published on the Site.

Each Product is accompanied by a description drawn up by IC presenting its properties and essential characteristics.

The photographs in the catalog are as accurate as possible, but cannot ensure perfect similarity with the Product offered, particularly as regards colors. The presentation and photographs of the Products on the Site are therefore for illustrative purposes only.

Customers are informed that Products are offered for sale subject to availability. If a Product is out of stock, this will be indicated on the Product sheet. When a Product is out of stock, the Customer may indicate his/her e-mail address in the zone dedicated to this purpose in order to be informed of the new availability of the Product.

All promotional Products are also offered subject to stock availability. Thus, if a Product is out of stock during the promotional period, the Customer may not request that it be restocked at the promotional price displayed.

3/ The various stages from order placement to Product delivery

3.1 Creating a customer account or Ordering in guest mode

To place an order on the Site, the Customer is advised to create a customer account.

However, the Customer also has the option of placing an order without a dedicated customer account, but simply in guest mode.

Whichever way the Customer chooses to place an order for Products on the Site, he/she undertakes to provide true, accurate, up-to-date and complete information about his/her identity. In particular, the Customer undertakes not to create a false identity likely to mislead IC or third parties, and not to usurp the identity of another person or entity. The Customer undertakes to immediately update the data he/she has communicated in the event of any modification to said data.

When the Customer has chosen to create an account, once the information has been provided, he/she will receive an e-mail at the address he/she provided when registering, confirming the creation of his/her account.

In the event that the Customer provides information that is false, inaccurate, erroneous, outdated, incomplete, misleading or likely to mislead, IC may, immediately and without notice or compensation, suspend or terminate the Customer's account and deny the Customer access, temporarily or permanently, to the Site. Furthermore, IC cannot be held liable in the event of non-performance and/or partial performance of the order linked to the provision of information of this nature.

The account can be accessed by the Customer by means of his/her login and password, which are his/her sole responsibility. The Customer undertakes to keep these secret and not to divulge them in any form whatsoever. In the event of loss or theft of one of the elements of the identifier, the Customer must inform IC without delay, who will then cancel and/or update the identifier concerned.

Safeguarding the confidentiality of the password entrusted to the Customer is the latter's sole responsibility. In this respect, the Customer is responsible for ensuring that, at the end of each session, he/she has effectively disconnected from the Site, in particular when accessing the Site from a public computer.

If the Customer loses his/her password, the Customer can request a new one through his/her account.

At any time, the registered Customer may decide to deactivate his/her account.

3.2 Placing an order

To place an order, the Customer must complete the following steps:

- Enter the Site address

- Go to the Product page

- Click on add to cart

In the event of prolonged inactivity during login, the selection of Products chosen by the Customer prior to this inactivity may no longer be guaranteed. In this case, the Customer is invited to restart the selection of Products from the beginning.

When placing an order, the Customer must :

- Check the items in their Shopping Cart and, if necessary, identify and correct any errors.

- Select a delivery method from among those proposed (e.g. standard, relay point, etc.).

- Confirm your acceptance of the General Terms and Conditions

- Enter billing and delivery address.

- Select a payment method

- Confirm the order, including the price of the Products and the price inclusive of all taxes and charges.

- Follow the instructions of the online payment server to pay the price of the order.

Once payment has been validated, the Customer will receive an electronic acknowledgement of receipt confirming the order, to the e-mail address provided at the time of ordering.

Any order validated by the Customer implies acceptance of the prices and description of the Products available for sale.

It is impossible to place an order for any delivery address outside the above-mentioned geographical area.

In accordance with article L. 121-11 of the French Consumer Code, IC reserves the right to refuse an order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular if there is a dispute with the Customer concerning the payment of a previous order.

3.3 Product prices

The prices of Products sold on the Site are indicated by article and reference respectively.

The prices shown in the catalog are inclusive of VAT in Euros, taking into account the VAT rate applicable on the date of the order; any variation in the rate may be reflected in the prices of the Products.

Prices do not include shipping and handling costs.

For deliveries outside mainland France, the Customer undertakes to pay, in addition to the price of the Product, all taxes due on the import of items, customs duty, value added tax, and any other taxes due under the laws of the country in which the order is received. IC disclaims all legal liability in the event of non-payment of taxes by the Customer.

IC reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order is the only price applicable to the Customer.

The price indicated when the order is finalized is the definitive price, expressed inclusive of all taxes and including VAT for France and European Union countries. This invoiced price includes the price of the Products, handling, packaging and storage costs, as well as transport costs.

3.4 Terms of payment

The price invoiced to the Customer is the price indicated at the time the order is finalized, as indicated in the order confirmation e-mail sent by IC.

The price of the Products is payable in Euros in cash on the day of the order by various means of payment, i.e. by bank card only (CB, Visa and Mastercard) or Paypal. It is understood that these payments will be made on a secure platform.

The transaction is debited from the Customer's credit card when the Products are ordered.

By providing his/her credit card details, the Customer authorizes IC to debit his/her credit card for the amount corresponding to the final invoiced price.

To this end, the Customer informs IC that he/she is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his/her own. The Customer communicates, via the secure payment service, the sixteen digits and expiry date of his/her bank card, as well as, where applicable, the visual cryptogram numbers.

The order validated by the Customer will only be considered effective once the relevant bank payment centers have given their approval. In the event of refusal by the said centers, the order will be automatically cancelled and the Customer will be informed by e-mail.

IC reserves ownership of the Products delivered until actual receipt of the full price in principal, interest and accessories under the conditions set out in articles 2367 to 2372 of the French Civil Code. Failure to pay any instalment or part of the price may result in the Products sold being reclaimed without the need for any prior formal notice.

3.5 Shipping and delivery costs

Processing and shipping costs, which are in addition to the sale price of the Product, will be notified to the Customer at the latest before the order is validated by the Customer.

Shipping costs are calculated according to the Products selected, the total value of the order, the weight of the Products, the delivery location and the delivery service chosen by the Customer.

The Customer is invited to consult the Shipping policy to obtain an estimate of delivery times. These times are purely indicative and are not binding on IC.

The Customer will be informed of the delivery date and/or time when the order is placed, which will then be confirmed by e-mail once the order has been validated. The Customer will receive electronic confirmation that the order has been dispatched.

Delivery times run from the date of order confirmation by IC. If delivery times exceed thirty (30) days from order confirmation, the sales contract may be terminated and the Customer reimbursed, unless the delay is due to force majeure. Cases of force majeure include war, riot, fire, strikes, accidents, inability to obtain supplies, pandemics, epidemics, quarantine measures or similar restrictions.

The carrier will inform the Customer of the date or time of delivery by e-mail once the order has been validated.

For home deliveries and in the event of absence, the carrier will notify the nearest post office or, if applicable, relay point of its visit and the availability of the parcel, or will schedule a new delivery date.

In exceptional cases, and in order to ensure optimum delivery of orders, IC reserves the right to use another conventional logistics service provider. The Customer will then be informed by e-mail to arrange a delivery date. No additional costs will be charged.

For reasons of availability, an order may be delivered to the Customer in several instalments. In this case, the Customer only pays for one delivery. If the Customer wishes two delivery locations, he/she places two orders, with the associated delivery charges.

With the exception of deliveries to relay points, deliveries are made to the address indicated by the Customer at the time the order is placed; the Customer remains solely responsible for any failure to deliver due to the communication of an incorrect address or insufficient information at the time the order is placed. Thus, in the event of an error, in particular in providing contact details, IC cannot be held responsible for the impossibility of delivery.

When taking possession of the Products, the Customer must check the condition of the packaging and the Products to ensure that they are in good condition. It is the Customer's responsibility to notify the carrier of any reservations or complaints he/she deems necessary within 48 hours, or even to refuse the parcel if it is obviously damaged on delivery. If the Customer accepts a delivery and it subsequently transpires that there is breakage or a defect in the Product delivered, the Customer is invited to contact IC's customer service department within 48 hours of delivery in order to notify them of the problem in writing.

In accordance with the provisions of article L. 216-4 of the French Consumer Code, any risk of loss or damage to the goods is transferred to the Customer at the time when the latter, or a third party designated by him/her, and other than the carrier proposed by IC, takes physical possession of the Products. The Customer undertakes to inform IC immediately of any event that deprives him/her of access to the Products in their entirety, unless he/she incurs his/her own liability.

The replacement of any Product found to be defective at the time of delivery may only be made on presentation of a photo of the item concerned highlighting the defect found.

In the event of apparent defects in the Products at the time of delivery, the Customer benefits from the guarantees and the right of return under the conditions set out in these GCS.

If you have any questions, please contact customer service directly.

4/ The Customer's right of withdrawal

4.1 Principle

In accordance with article L.221-18 of the French Consumer Code, the Customer has a withdrawal period of fourteen (14) clear days from the date of receipt and/or availability of the Products in the case of collection, to return the Products without having to justify his/her reasons or pay any penalties.

To exercise his/her right of withdrawal and before returning the Product concerned, the Customer must make his request for return via the Returns Procedure available at the bottom of the Site page, or via his customer account, or by sending an e-mail to the following address support@international-cookware.zendesk.com. A returns slip will be generated directly via the Returns Procedure and e-mailed to the Customer.

In addition, a standard retraction form is proposed to the customer in the Appendix to the GTCS, which he/she may use to draft his/her e-mail or letter of retraction if he/she chooses to send it by post.

After IC has confirmed to the customer by e-mail the procedures for returning Products for which the right of withdrawal has been exercised, these returns must be made in their original condition and complete (packaging, accessories, instructions, etc.), with a copy of the Customer's identity document and a copy of the order or invoice, enabling them to be remarketed in new condition, and accompanied by a copy of the return slip for optimized management. Said Products must be properly packaged and protected, and sent to the address indicated to the Customer in the Returns Procedure no later than fourteen (14) days following the withdrawal request.

In the event of depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product, the Customer may be held liable.

The direct costs of return and the associated risks shall be borne by the Customer.

Nor shall IC be liable to reimburse any additional costs resulting from the Customer's choice of a more expensive delivery method than the standard one proposed by IC.

If the right of withdrawal is exercised, IC is obliged to reimburse the sums paid by the Customer, including delivery costs (with the exception of return costs). However, these delivery costs will not be reimbursed in the event of partial retraction, i.e. in the event of the return of only part of the Products in the same order.

IC will reimburse the Products for which the right of withdrawal has been exercised as soon as possible and at the latest within fourteen (14) days of the date on which it was informed by the Customer of the wish to withdraw. The refund date may be postponed until IC has recovered the Product or until the Customer has provided IC with proof of shipment of the Product, whichever comes first. Refunds will be made by the same means of payment used when the order was placed.

4.2 Exceptions

The exercise of the right of withdrawal and therefore the reimbursement of Products by IC is not possible for products purchased online on sites other than the Site, even sites that are partners of IC. The Customer must exercise his/her right of withdrawal directly with the sites on which he/she has purchased products.

The Customer shall have no right to reimbursement or cancellation of the order for Products that have been personalized or custom-made (hereinafter referred to as "Customized Products"), except as provided for in the GTCS. These Customized Products include Products manufactured in accordance with the Customer's instructions, including but not limited to: the material chosen, the color, the design, or any other quality or function specified by the Customer. The right of withdrawal cannot be exercised for Customized Products, in accordance with article
L. 221-28 3° of the French Consumer Code.

5/ Warranties

In accordance with current French legal provisions and independently of the right of withdrawal, the Products benefit from the legal guarantee of conformity and the legal guarantee against hidden defects.

IC's liability is limited to the value of the Products in question, i.e. their value at the date of sale.

For claims under the present warranties concerning delivered Products, the Customer may contact customer service.

Reimbursements for Products deemed to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of IC's finding of the lack of conformity or hidden defect.

5.1 Conformity warranty

Article L217-4 of the French Consumer Code Article L217-4 of the French Consumer Code: "The seller shall deliver goods in conformity with the contract and shall be liable for any defects in conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility."

Article L217- 5 of the French Consumer Code "The good conforms to the contract: 1° if it is fit for the use usually expected of a similar good and, where applicable : - if it corresponds to the description given by the seller and possesses the qualities that the seller has presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter."

Article L217-12 of the French Consumer Code: "Any action arising from a lack of conformity must be brought within two years of delivery of the goods".

Article L217-16 of the French Consumer Code: "When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the time of the buyer's request for service or from the time the item in question is made available for repair, if the item is made available after the request for service."

IC undertakes to deliver goods in conformity with the order. Failing this, IC is liable for defects in delivery and packaging.

The Product sold is deemed to be in conformity when it is either:

- Fit for the use usually expected of a similar item, i.e., if applicable :

- it corresponds to the seller's description and possesses the qualities presented in the sample or model,

- that it presents the qualities that a consumer can legitimately expect following the public declarations of the seller, producer or representative (advertising, labeling, etc.). The declarations of the latter two professionals are not binding on the seller when the latter does not know them and is not in a legitimate position to know them.

- Presents the characteristics defined by the parties or is fit for the special use sought by the Customer, known to the seller and accepted. The Customer may not invoke the guarantee of conformity under article L.217-8 of the French Consumer Code in the following cases: (i) when he was aware of the defect at the time of contracting, (ii) when he could not have been unaware of the defect at the time of contracting, or (iii) when the defect results from materials supplied by him.

IC draws the Customer's attention to the fact that this action is time-barred after two years from delivery of the goods (proof of delivery being proof). However, any defect appearing within twenty-four (24) months of delivery will be deemed to have existed on the day of delivery. The Customer will therefore not be required to provide proof of such defects.

When acting under the legal warranty of conformity, the Customer may choose between repair or replacement of the non-conforming Product. However, IC retains the right to refuse the solution chosen by the Customer if its cost is disproportionate to the solution not chosen (in accordance with Article L. 217-9 of the French Consumer Code).

Repair or replacement of the non-conforming Product is at no additional cost to the Customer.

If repair or replacement is impossible (e.g. if manufacturing of the Product has been halted), or cannot be implemented within one month of the complaint, or creates a major inconvenience to the Customer, the Customer may request a full or partial refund (keeping the Product).

Any request from the Customer concerning the conformity of the Products may be addressed to IC via the contact form, explaining the alleged non-conformity.

The warranty does not apply in the event of:

- abnormal or non-conforming use of the Products (inappropriate use, abuse, negligence, etc.). The Customer is invited to refer to the instructions for use of the Products purchased.

- natural wear and tear of the Product.

5.2 Warranty against hidden defects

Article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he known of them."

Article 1648 of the French Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller can be discharged of the apparent defects or lack of conformity."

IC is liable for any hidden defects in the item sold which render it unfit for the use for which it was intended by the Customer, or which impair this use to such an extent that the Customer would not have purchased it, or would only have paid a lower price for it, had he or she been aware of them.

Thus, the Product defect must:

- be hidden, i.e. not apparent at the time of purchase,

- render the Product unfit for its intended use, or considerably diminish its use,

- exist at the time of purchase.

The Customer has the choice between returning the Product and having the price refunded, or keeping the Product and having part of the price refunded.

The time limit for action is two (2) years from the discovery of the defect, it being further specified that it is up to the Customer to prove the existence of the latent defect.

Any claim by the Customer in respect of hidden defects in the Products may be addressed to IC by sending a registered letter with acknowledgement of receipt to the following address: International Cookware | Customer service - 85, allée des Maisons Rouges, 36000 Châteauroux.

5.3 Commercial warranty

In addition to the aforementioned legal provisions, Products purchased on the Site may be covered by a contractual warranty, the terms and conditions of which depend on the Products.

The terms and conditions for exercising this warranty are described in the table below:

Products or Product Range	Brands	Warranty period
All glassware ranges + conservation usage	Pyrex® – Cook&Go/ Cook&Heat/ Cook&Store/ Cook&Freeze/ Prep&Store/ Zero Plastic / Iconics/ Cook&Enjoy/ Let’s share/ Kitchen lab/ Inspiration/ 4 in 1	10 years
Ceramicproducts	Pyrex® - Création	10 years
Top of Stove products	Pyrex® - Slowcook (cast iron)	Lifetime
Top of Stove products	Pyrex® - Festive (aluminium)	Legal warranty only
Top of Stove products	Pyrex® - Cook&Care (aluminium) / Optima (aluminim)	10 Years
Metal products	Pyrex® - Magic (Steel)	Legal warranty only
Metal products	Pyrex® - Asimetria (Steel) / Glide (Steel)	10 years

When acting under the commercial warranty, the Customer may choose between repair or replacement of the non-conforming Product. However, IC retains the right to refuse the solution chosen by the Customer if its cost is disproportionate to the solution not chosen (in accordance with Article L. 217-9 of the French Consumer Code).

The repair or replacement of the non-conforming Product is at no additional cost to the Customer.

Any request by the Customer under the commercial warranty for Products may be addressed to IC via the contact form, explaining the alleged non-conformity.

The warranty does not apply in the event of:

- abnormal or non-conforming use of the Products (inappropriate use, abuse, negligence, etc.). The Customer is invited to refer to the instructions for use of the Products purchased.

- natural wear and tear of the Product.

6/ Liability

IC, in the online sales process, is bound only by an obligation of means: it cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service interruption or other involuntary problems.

The Customer is solely responsible for the choice of Products, their conservation and their use. The Customer must make normal use of the Products.

IC may not be held liable in the event of non-performance or improper performance of the contract due either to the fault of the purchaser, or to the insurmountable and unforeseeable fault of a third party to the contract, or to force majeure.

IC undertakes to take all the care customary in the profession for the implementation of the service offered to the Customer. Nevertheless, IC may not be held liable in the event of delay or failure to meet its contractual obligations if the delay or failure is due to a cause beyond its control: fortuitous event or force majeure, as defined above as well as those recognized by French case law.

IC shall not be held liable for any delay due to a supplier being out of stock. Furthermore, IC shall not be held liable in the event of minor differences between the presentation photos of the items and the texts displayed on the Site, and the Products delivered.

IC uses all means at its disposal to provide the services covered by the GTCS. IC is liable for any direct and foreseeable damage at the time of the conclusion of the sales contract between IC and the Customer. IC's liability shall in any event be limited to the amount of the validated order and shall not be held liable for simple errors or omissions which may have occurred despite all the precautions taken in the presentation of the Products.

The above limitation of liability shall not apply in the event of fraud or gross negligence on the part of IC, in the event of personal injury or liability for defective products, in the event of eviction and in the event of non-conformity (including hidden defects).

7/ Intellectual property

All trademarks, texts, comments, works, illustrations, images or photographs, whether visual or audio, relating to IC or its Products reproduced on the Site are protected by copyright, trademark law, patent law and/or image rights. They are the property of IC.

Any reproduction or representation, in whole or in part, constitutes an infringement of copyright which may incur the civil and criminal liability of its author.

8/ Personal Data Protection Policy

The Customer may consult the Personal Data Protection Policy by clicking here.

9/ Compliance with economic sanctions - Anti-corruption - Territory of sale and resale

The sale of Products by IC via the Site is subject to the Customer's compliance with all anti-corruption laws and regulations, as well as those relating to export control and economic sanctions including but not limited to sanctions imposed by the UN, the European Union and the United States of America, as well as any relevant national legislation (hereinafter together referred to as "Laws") relating to the use, sale, transfer and/or maintenance of the Products.

By purchasing the Products, the Customer declares, warrants and guarantees:

that it has complied and will comply with all Laws applicable to the Products and, in particular but not exclusively, that the Customer has not sold and will not sell, resell or otherwise transfer the Products, directly or indirectly, for delivery to or via Iran, Syria, Sudan, North Korea, Cuba and/or the Crimea region of Ukraine/Russia or for any routing, distribution or use by any named person, entity or vessel subject to the laws of Iran, Syria, Sudan, North Korea, Cuba and/or the Crimea region of Ukraine/Russia (including individuals or entities resident or domiciled therein, or incorporated under the laws of such
jurisdictions);
it is not and will not be considered a prohibited party on any of the lists adopted and administered by the Laws, including the Specified Persons List (SDN List), the Foreign Sanctions Evaders List (FSE List), the Sanctions by Sector List (SSI List), the European Union Consolidated List of Financially Restricted Persons, Groups and Entities and/or the Consolidated List of Sanctioned Entities of the Security Council of the United Nations; and
that it is not and will not become an entity controlled by or acting on behalf of one or more of the persons identified in (i) or (ii) or in which one or more of the persons identified in (i) or (ii) holds, directly or indirectly, an interest of 50% or more, individually or collectively.

The Customer undertakes to notify IC immediately of any breach.

Pyrex® brand Products sold by IC may only be resold by the Customer in the territory of Europe, including the geographical area between Iceland and Russia, Mongolia, the Kyrgyz Republic, Tajikistan, the Middle East, western Afghanistan and Africa, corresponding to the territory in which IC benefits from the license of the Pyrex® brand.

10/ Applicable law - Mediation

These GTCS are governed by French law.

In accordance with articles L. 612-1 and R. 612-1 of the French Consumer Code, any consumer dispute or litigation, subject to article L. 612-2 of the French Consumer Code, may be amicably settled by mediation with the consumer mediator appointed by IC, namely:

Name: CMAP, Centre de Médiation et d'Arbitrage de Paris (Paris Mediation and Arbitration Centre)

Address: 39 avenue Franklin D. Roosevelt - 75008 Paris, France

Telephone number: +33 (0)1 44 95 11 40

E-mail address: cmap@cmap.fr

Web site https//www.cmap.fr

This request for mediation is only possible if the Customer has previously brought his/her complaint to IC's attention using the Site's contact form, and if this complaint is less than one year old.

In order to submit his dispute to the mediator, the Customer must:

- fill in the form on the mediator's website, or

- send his/her request by registered mail to the following address: International Cookware | Legal department - 85, allée des Maisons Rouges, 36000 Châteauroux.

In order to be processed promptly, any request for mediation from the Customer must contain the following information: the Customer's postal, electronic and telephone contact details, an indication that the Customer is requesting mediation with "International Cookware", specifying the latter's contact address, a brief statement of the facts, and proof of any prior steps taken with IC.

The Customer may also consult the website of the European Consumer Centre: https://www.europe-consommateurs.eu

The competent court in the event of a dispute will be, at the Customer's choice:

- one of the courts having territorial jurisdiction under the French Code of Civil Procedure; or

- or the jurisdiction of the place where the Customer resided at the time the contract was concluded or at the time the harmful event occurred.

11/ Final provisions

The nullity of one of the stipulations of the GTCS shall only entail the nullity of the GTCS as a whole if the clause declared null and void is considered to be substantial and decisive for the consent of IC and the Customer, and insofar as the general balance of the agreement cannot be preserved.

IC's failure at any time to require performance by the Customer or to invoke any provision of the GTCS shall not be construed as an express or implied waiver of IC's right to require strict performance of the Customer's obligations.

The headings of the articles and paragraphs appearing in the GTCS are used solely for convenience and are not likely to qualify or affect the clauses and conditions.

Unless otherwise provided for in the GTCS, the GTCS do not create any rights in favour of third party beneficiaries for any person or entity who is not a party to these GTCS, namely IC and the Customer.

IC, subject to the principle of Extended Producer Responsibility (EPR), is identified by the French AGEC law under the unique number: FR209717_01XSLI

12/ Customer service contact details

Postal address: International Cookware | Customer service - 85, allée des Maisons Rouges, 36000 Châteauroux, France

Contact Customer service by e-mail: Contact form

Appendix

Withdrawal form

For the attention of:

International Cookware

Customer service

85 allée des Maisons Rouges

36000 Châteauroux

France

Email address:

Date: ____________ (only in the case of notification of this form on paper)

Dear Sir/Madam,

Following my order placed on __________ (Indicate date), on your company's website, with reference number ____________ (Indicate order number), I hereby notify you of my withdrawal from the contract for the sale of the products listed below, received on ________________ (Indicate date) : __________________________________ (Indicate product reference and quantity).

I hereby return, at my own expense, the delivered order and request reimbursement of the returned items in accordance with your General Terms and Conditions of Sale.

Surname - First name (Indicate your Surname and First name): _____________________

Address (Indicate your address): __________________________

Signature (only in the case of notification of this form on paper)

Enclosures:(only in case of notification of this form on paper)

- copy of order or invoice

- copy of ID

- returned products (if sent with mail)

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My basket

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Packaging

Easy return

European Delivery

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